Shipping policy

At Water Nova, we aim to deliver your order as quickly and smoothly as possible. Below, you'll find all the details about our shipping process, including delivery times, costs, and tracking.

1. Where We Ship

We currently ship Australia-wide and offer domestic shipping only.

At this time, we do not offer international shipping.

2. Delivery Timeframes

We offer standard shipping on all orders Australia-wide.

Estimated delivery time after dispatch is 2–7 business days.

Delivery times may vary based on your location and external factors such as carrier delays.

3. Handling Time

All orders are processed and dispatched within 1–2 business days.

Orders placed before 14:00 (AEST) are typically processed and dispatched the same business day. Orders placed after this time will be processed on the next business day.

4. Shipping Costs

We offer free standard shipping on all orders Australia-wide.

5. Shipping Carriers

We ship using trusted Australian carriers, including StarTrack, Australia Post, Team Global Express, and Allied Express.

The carrier used will depend on your location and the nature of your order.

All shipments are fully insured for your peace of mind.

6. Tracking Your Order

Once your order has been dispatched, you will receive an email with your tracking number and a link to track your shipment online.

7. Shipping Restrictions

We currently do not have any specific shipping restrictions and deliver Australia-wide.

8. Contact Us

Business Name: Water Nova
ABN: 93 199 676 048
Business Address: 50 Somerville Road, Hornsby Heights NSW 2077, Australia

Customer Service Opening Times:
Email: admin@waternova.com.au
Phone: 0401 813 823

Monday to Friday: 08:00 - 17:00 (AEST)
Saturday: 08:00 - 14:00 (AEST)

We aim to respond to your inquiries within 24 hours.
Contact us via our Contact Page.